Terms & Conditions
The following terms and conditions apply to all transactions on Smartphone-Case.com (the “Website”) and your use of the Website itself. Smartphone-Case.com is the trading name of a company based in Melbourne, Australia. You and we agree to submit to the exclusive jurisdiction of the courts located within the State of Victoria, Australia shall any such dispute arise.
In these terms “we” refers to Smartphone-case.com and “you” and “your” refers to any visitor to the Website or any Smartphone-case.com customer.

Stock
Everything is in stock in Sydney or in Melbourne, Australia.
Problems
In the event that any items are lost or damaged during transit, please submit a support ticket via our contact page. If your order has taken longer than 28 days we will issue a refund.
Australia Post require 15 working days (from the postal date) before they consider an item lost. It is also worth checking with your local Post Office to see if they are holding the parcel.
- Your item will by dispatched to the address used at check out. 
- We are not responsible for items sent to an incorrectly supplied address. 
- We are not responsible for items you forget to collect it in time from Australia Post. Item(s) returned to us will incur an additional fee for re posting.

Returns
We can only accept non faulty items returned to us within reasonable time and in resaleable condition. All items must be returned to us before a refund or replacement is issued. Please thoroughly inspect any item your order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given prior notice that an item is faulty. Delivery charges are non refundable unless the item purchased is faulty or incorrect. 
For return to sender (RTS) or delivery refused, there will be 25% restocking fee from the subtotal. Shipping costs are not refundable.

We can only accept items returned to us within reasonable time from the date your order was purchased. All items must be returned to us before a refund or replacement is issued. To ensure no loss or damage in the mail, all returns must be sent registered with tracking and tracking code must be quoted via email.

Please submit a support ticket via our contact page.
Please send your returns to this address:
606/42 Porter Street
3181 Melbourne
Australia, Victoria


Returns with scissor marks will not be accepted. Items must be returned to us in an unused condition. Delivery charges are non refundable unless the item purchased is faulty or the incorrect item was shipped.

For return to sender (RTS), wrong/partial address supplied, delivery refused returns, used items, there will be 25% restocking fee from the subtotal. Shipping costs are not refundable.

For wrong choice, changed mind or otherwise, there will be 25% restocking fee from the subtotal. Shipping costs are not refundable.
All postage is non-refundable.

Faults
If the item you received is faulty, please accept our sincere apologies for the inconvenience. Please submit a support ticket via our contact page. We will then advise on how to proceed. You have 7 days from receipt of the faulty item to return it to us.

ACL
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Errors
If the item you received is not what you originally ordered, please accept our sincere apologies for the inconvenience. Please submit a support ticket via our contact page.. We will then advise on how to proceed. You have 7 days from receipt of the incorrect item to return it to us.

Distance Selling Regulations
Under the Australia’s Distance Selling Regulations you have the right to cancel your order for any item purchased from iPhone-Cases.com.au for a limited refund. This does not apply to items that cannot be returned for hygiene reasons or have been unsealed. Order cancellations must be made in writing, quoting your name, address and order number, within 7 days of delivery of your item(s) by post to the address above. Once you have canceled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Special Conditions 
Smartphone-Case.com will not accept any responsibility for any variation in shade, material or composition shown within our website. Canceled orders are only permitted with prior authorisation of Smartphone-Case.com. We have the right to refuse to accept a canceled order for any reason and as such the customer is responsible for all cost and the items are deemed non-returnable for any reason.
Website colours should be used as a guide only.
 
 
Fraud, High Risk or other customers
We reserve the right to refuse orders not originating from Australia or Australian credit card holders due to high fraud risk. Other than New Zealand, iPhone-Cases.com.au does not ship internationally.

Intellectual Property Rights
The rights in the designs and the content of this Website are owned by Smartphone-Case.com. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission. All commercial product licenses and rights are owned by Smartphone-case.com © 2016.
 
Warranty Guidelines

Smarphone-Case.com hereby warrants to the purchaser that all parts are serviceable and functional. If a part is found to be defective within 30 days from date of invoice, iPhone-Cases.com.au shall at its discretion, provide either a replacement or a refund. Parts not defective, which are returned for any reason, (e.g. ordered wrong year, wrong model, changed mind) may be subject to a restocking charge.


All returned parts must be accompanied by a sales receipt or invoice number.  The warranty will be void if the parts are not returned in the same condition they are sold. We shall not be responsible for any parts which have been altered, modified, disassembled or damaged by misuse or accident subsequent to purchase. iPhone-Cases.com.au is not responsible for buyer’s error.

Please submit a support ticket via our contact page.
Smartphone-Case.com products are suitable for home or light commercial use. Signs of industrial or intensive commercial use, neglect and malice will exclude any warranty claim.

Feedback
We want to ensure that your experience shopping with us is a happy one. We want to know how we can make this experience better for you so, if you have any comments or suggestions, we want to hear about them.

Right to alter Terms & Conditions
We reserve the right to alter these terms and conditions without notice from time to time.
Contact information
Our office address:
606/42 Porter Street
Melbourne
3181
Australia
E-mail: smartphonecase2016@gmail.com